Faster service
Resolve routine requests instantly while keeping complex or sensitive cases with the right person.
01 AI service & automation
AI Applications & Conversational Agents
Useful AI does more than answer questions. We design secure applications and agents that understand context, use your knowledge, and complete real work across customer and internal journeys.
Beyond the chatbot
From conversation to completed action
A generic assistant can produce a plausible answer. A valuable enterprise agent must give the right answer, respect permissions, know when to ask for help, and move the task forward. That requires product strategy, knowledge architecture, workflow integration, and rigorous evaluation, not a chat window placed over a model.
KHP builds focused AI products around a defined business job. We connect the experience to approved data and existing systems, design the human handoff, and measure whether the agent is resolving requests accurately and efficiently.
Consistent answers
Ground responses in governed company knowledge instead of disconnected documents and individual memory.
Work completed
Let agents retrieve records, create requests, update systems, and trigger approved workflows, not only provide text.
One agent · one night · an illustrative journey
From first message to first viewing
01 02:14
Your team sleeps. Opportunity doesn’t.
A buyer finds the project on Instagram at two in the morning and asks a question. The agent answers in seconds, on the channel they already use.
02 02:15
It answers from your business
Prices, payment plans and floor plans come from the approved, current sources — never from last year’s price list — and every answer can show where it came from.
03 02:17
A little conversation. A lot of insight.
Budget, timing and household come up naturally. The agent turns them into a recommendation for the buyer and a brief for the team.
04 02:18
Straight into the pipeline
The lead is created in the CRM with everything the conversation revealed, and assigned to the right salesperson before anyone is awake.
05 02:19
Interest becomes a viewing
It checks the sales centre’s real availability, books the slot the buyer picks and sends the confirmation and directions.
06 02:21
Within limits you set
A refundable deposit holds the unit through a secure payment link. The agent may only take deposits up to the ceiling you approved.
07 02:23
It knows what is not its call
A discount request is a pricing decision, so the agent hands the conversation to a person — with the full story, so nobody asks the buyer to repeat it.
08 08:45
The team wakes up to progress
Sales starts the day with qualified leads, booked viewings and a clear list of what needs a human. Every conversation is visible and measured.
Palm Heights · SalesonlineWhatsApp
Hi, is the 3-bedroom in Palm Heights still available? Saw it on Instagram.
Good evening! Yes, two 3-bedroom units are still available in Palm Heights. Are you buying to live in or to invest?
To live in. What’s the price, and is there a payment plan?
Prices start at EGP 8.4M, with 10% down and instalments over 8 years. Here’s the floor plan.
Source · Price list, Sep 2026PDFFloor plan · Type C182 m² · 3 bedrooms · PDF
So I can suggest the right unit: what budget and move-in time are you thinking of?
Around 9M. We’d move next summer, we have two kids.
Then a Type C on a lower floor, near the school gate, fits well. Would you like to see it?
Yes please.
Great. I’ve noted your preferences for our sales team so you won’t have to repeat them.
Viewings this week:
Thu 11:00Sat 13:00Sun 17:00Sat 13:00
Booked ✓ Saturday 13:00 at the Palm Heights sales centre. Directions and a calendar invite are on their way.
Can you hold the unit until then?
You can reserve it with a refundable deposit.
Reserve unit C-204EGP 50,000 · refundablePay securely →Deposit received · Unit C-204 held until Sunday
Any discount if I pay 30% upfront?
That’s a decision for our sales team. I’ve passed your whole conversation to Mariam, who will call you at 10:00.
Handed to Mariam · Saleswith the full conversationMariam joined the chat · 08:45
Mariam · Sales
Good morning Omar, I have everything. Speak at 10?
Behind the conversation
Overnight · illustrative
Every conversation, source and handoff is logged for the team.
What we build
Four connected capabilities
Each engagement is shaped around the problem. These are the building blocks we combine to solve it.
01
Customer-facing agents
Branded conversational experiences that support customers before and after purchase across the channels they already use.
- Website and in-app assistants
- WhatsApp and messaging journeys
- Service triage and escalation
02
Enterprise copilots
Role-aware assistants that help teams locate information, draft work, analyse context, and follow internal procedures.
- Sales and service copilots
- Policy and knowledge assistants
- Executive and analyst workspaces
03
Knowledge intelligence
A reliable retrieval layer that turns fragmented documents and systems into relevant, permission-aware answers with source traceability.
- Knowledge mapping and ingestion
- Retrieval-augmented generation
- Citation and access controls
04
Action-taking agents
Controlled agents that work across APIs and business tools to progress a request within defined limits and approval rules.
- Tool and API orchestration
- Human-in-the-loop approvals
- Audit logs and exception handling
How we deliver
A controlled path from opportunity to operation
Strategy, design, engineering, and adoption move as one track so the solution is usable, governable, and ready for the work around it.
- 01
Define the job
Choose a high-value journey, the users it serves, and the exact outcome the agent must produce.
- 02
Prepare the knowledge
Map sources, permissions, gaps, and rules so the agent answers from evidence it is allowed to use.
- 03
Build and integrate
Design the conversation, tools, guardrails, handoffs, and connections to your operating systems.
- 04
Evaluate and improve
Test real scenarios, monitor failure patterns, and refine quality after launch against agreed criteria.
Where it creates value
Built around real operating moments
01Customer service
Resolution agent
Answer account-aware questions, complete common requests, and route exceptions with full context.
02Sales
Product adviser
Understand needs, recommend the right offer, qualify intent, and prepare the next commercial action.
03Healthcare
Patient navigator
Guide patients through services, preparation, scheduling, and approved information without replacing clinical judgement.
04Government
Citizen service assistant
Explain requirements, collect the right inputs, and guide users through complex public-service journeys.
05Operations
Policy copilot
Give staff clear, sourced answers across procedures, manuals, and frequently changing internal guidance.
06Leadership
Executive briefing agent
Bring together approved internal signals and produce concise, traceable summaries for decision-makers.
Built responsibly
Designed for trust before scale
The experience is only successful when people can rely on it. Governance is designed into the product from the first prototype, not added after launch.
01
Grounded
Answers use defined sources and can show where critical information came from.
02
Permission-aware
Users and agents only access the data and actions their roles allow.
03
Escalation-ready
Uncertainty, sensitive topics, and exceptions move cleanly to a human owner.
04
Observable
Quality, latency, usage, cost, and failure modes are visible to the operating team.
Next capability / 02Predictive Analytics & Data Intelligence
Start with the right problem
Turn one high-friction journey into an intelligent experience
Bring us the use case, the knowledge sources, and the current bottleneck. We will map the safest route from prototype to production.